I made a visit to your salon yesterday, as i wanted to get my hair coloured for my wedding day. I was advised as i had dark hair (and i wanted to go lighter) that you needed to take a cutting of my hair to see if the colour would lift. I gave you this sample as well as having a skin test done and was then told to come in the following day to have a chat with a senior member of staff to discuss the outcome. So today i went into your salon and was met by Robert Eaton himself. Who to my surprise from the get go was extremely unprofessional as he did not seem interested in what what i wanted for my hair. He then said they had not done the dye test on my hair sample as he didn't think it would work on my ‘dark’ hair. He told me light hair would not suit me! And as a salon they would not do this. I asked what the result of my hair sample was that i gave the previous day (you cut my hair for this) and was told you never did it because there was effectively no point. don't see why you took a sample then if you were not going to try and see if it worked and instead what you did was assume it would not work simply because you obviously ‘cant be bothered’. I then showed Robert Eaton a picture of me previously having lighter hair and Robert then said that he didnt think it looked good! At this point i was completely shocked and baffled at his lack of professionalism. I then asked if I could go for a consultation and he said they do not do consultations unless I booked in for a blow dry! For which i would have to pay! I asked if he could show me a colour chart and he responded and said that they only work off of pictures and not charts. To be perfectly honest i didn’t have a chance whether i wanted to go light or dark as he refused to give me any options, even though I suggested a colour that he think would work! You made me feel like you just wanted to get rid of me as you had another client waiting! Rude and unprofessional! To others, Stay away! I was warned by my colleague of a poor job they did on her hair following my first visit and i chose to not listen and decide myself and give them the benefit of the doubt. Ha how wrong was i?!